APIOZ (hereinafter the Company) establishes and discloses this Privacy Policy as follows in accordance with Article 30 of the Personal Information Protection Act, in order to protect the personal information of data subjects and to handle related complaints promptly and smoothly.
The Company may process the following personal information to provide its services. 1. Membership registration and account management information: first name, last name, email address, password (stored in encrypted form), phone number, country code 2. Order and reservation information: ordered products, product type activated and displayed on the Site, quantity, reservation number, pickup date/time, return date/time, collection date/time, delivery/pickup location information, order type, delivery option, delivery address, special requests 3. Uploaded materials: passport photos, hotel reservation confirmations, and other images or documents directly uploaded by users 4. Additional input information: flight information, memos, inquiry details 5. Payment information: payment method, payment status, transaction identifiers, payment amount, refund-related information 6. Automatically collected information: access logs, IP address, device and browser information, access date/time, cookies, browser storage (localStorage) information, and UTM attribution information
The Company processes personal information within the scope of the following purposes. 1. Member identification, login, account management, and identity verification 2. Product orders, reservation creation, payment processing, and refund processing 3. Rental pickup and return, and delivery or collection at supported locations 4. Order inquiries, reservation inquiries, customer inquiry responses, complaint handling, and dispute response 5. Prevention of improper use, service quality improvement, statistical analysis, and security management 6. Fulfillment of legal obligations
In principle, the Company destroys personal information without delay once the purpose of processing has been achieved. However, the Company may retain the following records as required by applicable laws. 1. Records on contracts or withdrawal of offers: 5 years 2. Records on payment and supply of goods, etc.: 5 years 3. Records on consumer complaints or dispute handling: 3 years 4. Records on display and advertising: 6 months 5. Communication confirmation data such as access records: 3 months Even if membership withdrawal or account deletion is requested, information that must be retained under applicable laws will be stored separately for the required period and then destroyed.
In principle, the Company does not provide a data subject’s personal information to third parties. However, exceptions may apply in the following cases. 1. The data subject has given prior consent 2. There is a special provision under law or provision is necessary to fulfill a legal obligation 3. Provision is clearly necessary for the interests of life, body, or property
The Company may outsource parts of its personal-data processing for reliable service delivery as follows. 1. Payment processing: Eximbay 2. Cloud, authentication, and storage operations: Supabase 3. Delivery and logistics operations: Kakao Quick 4. Transactional email notifications: Resend When entering into outsourcing agreements, the Company defines and supervises safeguards, restrictions on re-outsourcing, and other obligations required by applicable privacy law.
The Company may outsource parts of its personal-data processing as follows. 1. Payment processing: Eximbay 2. Cloud, authentication, and storage operations: Supabase 3. Delivery and logistics operations: Kakao Quick 4. Transactional email notifications: Resend The Company defines and supervises safeguards, restrictions on re-outsourcing, and other obligations required by applicable privacy law.
The Company may use cookies or browser storage (localStorage) to maintain shopping carts, store order preferences, provide login convenience, and improve services. Non-member carts and certain order preference information may be stored on the user’s device for a certain period. Users may refuse cookie storage or delete stored information through browser settings, but some services may be restricted as a result.
The Company destroys personal information without delay when the retention period has expired or the processing purpose has been achieved. Information in electronic file format is deleted using technical methods that make recovery impossible, and paper documents are destroyed by shredding, incineration, or similar methods.
Data subjects may request the Company to provide access to, correct, delete, suspend processing of, or withdraw consent for personal information. Members may request account deletion, and the Company will process such requests to the extent that there is no legal retention obligation. Rights may be exercised in writing, by email, through customer service inquiries, or by other methods designated by the Company, and the Company will take action without delay.
The Company takes the following measures to ensure the security of personal information. 1. Minimization and management of access privileges 2. Encrypted storage of passwords 3. Encryption of transmission sections (HTTPS) 4. Retention of access records and security inspections 5. Security updates and vulnerability response 6. Establishment and operation of an internal management plan
Due to the characteristics of products or services, the Company may request verification materials such as passport photos, hotel reservation confirmations, and flight information. The Company processes such materials only within the scope of order confirmation, delivery and pickup verification, customer support, and dispute response, and destroys them without delay after the purpose has been achieved or retains them in accordance with applicable laws. The Company endeavors to minimize the collection of unnecessary information.
Legal name: ㈜ 아피오즈 (APIOZ) Privacy Officer: Jongsang Kim Department: Privacy Email: help@apioz.co.kr Phone: +82-10-5241-5257 Customer support hours: Weekdays 10:00 - 19:00 KST · Weekends & public holidays closed Address: #716 (7F), 156 Yanghwa-ro, Mapo-gu, Seoul 04050, South Korea
Legal name: ㈜ 아피오즈 (APIOZ) Privacy Officer: Jongsang Kim Department: Privacy Email: help@apioz.co.kr Phone: +82-10-5241-5257 Customer support hours: Weekdays 10:00 - 19:00 KST · Weekends & public holidays closed Address: #716 (7F), 156 Yanghwa-ro, Mapo-gu, Seoul 04050, South Korea
This Privacy Policy may be amended due to changes in laws, services, or internal policies. If there are material changes, the Company will notify users through the Site before the changes take effect.
This Privacy Policy is effective as of April 10, 2026.
APIOZ uses Channel Corporation (Channel Talk) to provide its customer support system. Opening chat connects to Channel Talk. For signed-in members, we use your member identifier and available registered name, email and phone number with country calling code for support. We also process messages and attachments you submit. Connection information and cookies support the chat session. APIOZ disables Channel Talk's default page-view and referral tracking and does not use ALF AI automated support. Authorized staff can check the relevant reservations and delivery/return information in APIOZ administration. General conversations are retained for 365 days after closure. Where Korean law requires retention, we separately retain only the necessary records for the applicable period: consumer complaints and disputes for 3 years, and relevant contract, withdrawal, payment and supply records for 5 years. Any further preservation, such as an unresolved dispute, requires a recorded basis and review date. Upon account closure or an erasure request, we review customer and conversation records, delete information no longer needed, and separately manage records that must be retained by law. If you disable chat integration while keeping your APIOZ account, we retain the minimum opt-out state for as long as that account remains active. After deletion completes, we retain the encrypted member identifier used to check for re-creation for 7 days, and minimum deletion audit records, including results and references, for 30 days. Contact APIOZ customer support to request access, correction or erasure. Email support remains available without using chat.