These Terms govern the rights, obligations, and responsibilities between APIOZ Co., Ltd. (the "Company") and users in connection with rental services currently activated on the Site and the related ordering, payment, delivery, collection, and customer-support services.
Legal name: ㈜ 아피오즈 (APIOZ) Representative: Hongseok Kim Business registration number: 841-88-03935 Mail-order business report number: 제2026-서울마포-1118호 Address: #716 (7F), 156 Yanghwa-ro, Mapo-gu, Seoul 04050, South Korea Email: help@apioz.co.kr Phone: +82-10-5241-5257 Customer support hours: Weekdays 10:00-19:00 KST
1. "Site" means the online mall operated by the Company for transactions of goods or services. 2. "User" means a member or non-member who accesses the Site and receives services provided by the Company in accordance with these Terms and Conditions. 3. "Member" means a person who has registered as a member on the Site and continuously uses the services. 4. "Non-member" means a person who uses order and inquiry services on the Site without registering as a member. 5. "Goods, etc." means rental products and related ancillary services currently activated and displayed on the Site.
The Company posts these Terms and Conditions on the Site so that users may be aware of their contents. The Company may amend these Terms and Conditions to the extent that such amendment does not violate applicable laws, and will give prior notice specifying the effective date and reason for the amendment. If a user continues to use the services without expressly indicating refusal by the effective date of the amended Terms and Conditions, the user will be deemed to have agreed to the amended Terms and Conditions.
The Company provides reservations for everyday and travel-essential rentals currently activated on the Site, together with order payment, order and booking lookup, delivery and collection at supported locations, My Page, and customer support. Available products, schedules, locations, and options are those displayed on each product and booking page. A new product group or service is provided only after it is activated on the Site and its applicable conditions are announced.
Membership registration is completed when a user enters the required information, agrees to the Terms and Conditions and Privacy Policy, and the Company approves the registration. Non-members may also place orders and reservations, and non-member order inquiries may be verified through authentication methods designated by the Company, such as the reservation number and the email address entered at the time of order. Users must always provide accurate and up-to-date information, and users are responsible for any consequences arising from providing false information or using another person’s information without authorization.
A contract is formed when a user selects a product or service, completes the payment process, and the Company confirms the order or reservation. However, the Company may refuse or cancel an order if any of the following reasons apply. 1. Insufficient inventory or excess of available reservation quantity 2. Delivery or service provision is significantly difficult 3. Payment approval fails or an abnormal transaction is suspected 4. Material error or false entry in the information provided 5. Normal provision is difficult due to system failure, natural disaster, carrier circumstances, on-site circumstances, or similar causes
Product and service prices are based on the amounts displayed on the order screen. The Company processes payments through Eximbay, and the payment methods actually available are those displayed in the checkout window. Coupons, promotions, and discounts apply under separately announced conditions and may not be combined.
The Company supplies Goods, etc. according to the schedule, location, delivery option, and order type selected by the user. Rental products are operated according to the pickup date, return date, locations, and delivery or collection options shown on the booking screen. Schedules may be delayed or changed due to external factors such as hotels, airports, carriers, traffic conditions, on-site operating policies, or flight changes, and the Company will provide prior or subsequent notice within a reasonable scope.
Withdrawal, cancellation, and refunds are governed by applicable consumer-protection laws. A cancellation request received by the Company server when at least 24 hours remain before the scheduled pickup time receives a full refund without a cancellation fee. When less than 24 hours remain, the time-based fees shown on the product page, order screen, and public refund policy apply. Specific conditions are governed by the product and booking screens and refund policy to the extent they do not conflict with applicable law.
The user is responsible for loss, damage, contamination, missing components, and similar issues that occur while the rental product is in the user’s possession and use. In such cases, the Company may charge costs within the scope of actual damages, such as repair costs, cleaning costs, or repurchase costs. The user will not be held responsible for natural wear and tear within the scope of normal use.
Users must not engage in any of the following acts. 1. Misusing another person’s personal information or payment information 2. Placing false orders, making fraudulent payments, or placing abnormal orders for resale purposes 3. Interfering with the normal operation of the Company’s systems 4. Engaging in acts that violate laws or public order and morals If a user violates this Article, the Company may take necessary measures, including cancellation of orders, restriction of membership status, and claims for damages.
The Company will not engage in acts prohibited by applicable laws or these Terms and Conditions, and will endeavor to provide stable services. The Company will endeavor to promptly handle legitimate opinions or complaints raised by users.
The Company is not liable for suspension, delay, or change of services caused by force majeure, including natural disasters, war, infectious diseases, circumstances of airports, hotels, carriers, or telecommunications service providers, and system failures. The Company is not liable for service usage disruptions caused by reasons attributable to the user.
These Terms and Conditions are interpreted in accordance with the laws of the Republic of Korea. If a dispute arises between the Company and a user, both parties will first make sincere efforts to resolve it through consultation. If consultation is not successful, the dispute will be handled by the dispute mediation body or competent court in accordance with applicable laws.
These Terms and Conditions are effective as of April 10, 2026.