Refund & Cancellation Policy

Cancellation timing (relative to pickup)	Cancellation fee	Refund
More than 48 hours before	Free	100%
Less than 48h but 24h or more before	20%	80%
Less than 24h but 12h or more before	50%	50%
Less than 12h but before pickup	80%	20%
After pickup time (no-show)	100%	0%

1. Overview

This policy sets out the terms under which bookings for rental and luggage-delivery services provided by Apioz (the "Company") may be cancelled and refunded. If a customer cancels a booking after payment, a cancellation fee is charged according to the tiered schedule above, and the balance is refunded. This policy applies to all payment methods (domestic cards, international cards, Alipay, WeChat Pay, PayPal, etc.).

2. Cancellation fee by timing

The cancellation fee is determined by the time remaining before the scheduled pickup time at the moment we receive your cancellation request. • All times are based on Korea Standard Time (KST, UTC+9). • "Cancellation timing" is the time the Company receives and acknowledges the cancellation request. • If no pickup time is specified, 9:00 AM KST on the rental start date is treated as the default pickup time.

3. Refund method and processing time

Refunds are returned via the same payment method originally used. Processing time by payment method (business days): • Domestic credit/debit cards: 3 – 7 business days • International credit/debit cards (Visa, Mastercard, JCB, Amex, UnionPay): 7 – 30 business days • Alipay, WeChat Pay: 7 – 14 business days • PayPal: 1 – 7 business days Processing timelines depend on each card issuer or payment provider. The Company is only responsible up to the point of approving the refund request.

4. Non-refundable cases

Refunds are restricted in the following cases: • Damage, contamination, or loss caused by the customer's use or storage after receiving the item • Failed delivery or repeated delivery attempts caused by incorrect address or contact details provided by the customer • Customer absence or unreachability at the pickup location at the scheduled time (no-show) • Late-return fees arising after the end of the rental period • For luggage-delivery services: once the operation has commenced (vehicle dispatched or pickup confirmed)

5. Special cases

• Force majeure: If use becomes impossible due to typhoons, earthquakes, government restrictions, or similar, the fee is waived and a full refund is issued upon verification. • Defective equipment: If the item does not function properly from the time of receipt, we will attempt same-day replacement; if replacement is not possible, we refund the unused days. • Rescheduling: One free date change is allowed up to 24 hours before pickup. Subsequent changes are treated as cancellation + rebooking. • Partial refund: For cancellation of specific items only, the tiered fee is applied individually to each item.

6. Dispute resolution and chargeback procedure

• For any dispute related to a card payment, the customer must contact our support team in writing (including email) within 7 days before filing a chargeback with the card issuer. • We will provide an initial response within 5 business days from receipt, and may request supporting evidence (signed receipt, delivery photos, KakaoTalk logs, etc.). • If a chargeback is filed directly with the card issuer without following this procedure, we will actively submit evidence to the issuer to contest the dispute.

7. Customer support

• Email: support@apioz.co.kr • Phone: the customer center number displayed in the footer • Hours: weekdays 09:00 – 18:00 KST (excluding Korean public holidays) • Providing your order number and booking name speeds up processing.

8. Governing law and jurisdiction

This policy is interpreted under the laws of the Republic of Korea, and any dispute shall be subject to the exclusive first-instance jurisdiction of the Seoul Central District Court. In the event of discrepancies between translated versions, the Korean version prevails. This policy may be revised at the Company's discretion or due to changes in applicable laws. Revisions will be announced on the website or by email in advance. Bookings completed before the revision will be governed by the policy in effect at the time of booking.