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Last updated: April 20, 2026
| Cancellation timing (relative to pickup) | Cancellation fee | Refund |
|---|---|---|
| More than 48 hours before | Free | 100% |
| Less than 48h but 24h or more before | 20% | 80% |
| Less than 24h but 12h or more before | 50% | 50% |
| Less than 12h but before pickup | 80% | 20% |
| After pickup time (no-show) | 100% | 0% |
All times are based on Korea Standard Time (KST, UTC+9). If no pickup time is specified, 9:00 AM on the rental start date is treated as the default pickup time.
This policy sets out the standards for reservation cancellation and refunds for rental and luggage delivery services provided by Apioz (hereinafter the Company). If a customer cancels a reservation for the service after payment has been completed, a cancellation fee will be charged according to the time-based standards in the table above, and the remaining balance will be refunded. This policy applies equally to all payment methods, including domestic cards, international cards, Alipay, WeChat Pay, and PayPal.
Cancellation fees stated in the table above apply according to the remaining time between the requested cancellation time and the scheduled receipt (pickup) time. • The calculation time zone is Korea Standard Time (KST, UTC+9). • The cancellation time is based on the time when the Company receives and confirms the cancellation request. • If no separate receipt time has been specified, 9:00 AM KST on the rental start date will be deemed the default receipt time.
Refunds are processed back to the same payment method used for the original payment. Estimated refund processing times by payment method (business days): • Domestic credit/debit cards: 3 to 7 business days • International credit/debit cards (Visa, Mastercard, JCB, Amex, UnionPay): 7 to 30 business days • Alipay, WeChat Pay: 7 to 14 business days • PayPal: 1 to 7 business days Refund processing schedules may vary depending on the policies of the card issuer or payment method provider, and the Company is responsible only up to the point when payment cancellation approval is completed.
Cancellation and refund may be restricted in the following cases. • Damage, contamination, or loss occurring during the customer’s use or storage after receiving the product • Failed receipt or repeated delivery caused by incorrect address or contact information provided by the customer • The customer is absent from the designated location at the receipt time or cannot be contacted (no-show) • Late fees incurred after the rental return deadline has passed • For luggage delivery services, after work has started, including after pickup vehicle dispatch or acceptance has been completed
• Natural disasters / force majeure: If use of the service itself becomes impossible due to typhoons, earthquakes, national restrictions by the government, or similar events, the fee will be waived and a full refund will be issued after evidence is confirmed. • Equipment defect or malfunction: If the item does not function normally from the time of receipt, same-day replacement will be provided. If replacement is not possible, the amount after deducting the used days will be refunded. • Schedule changes: One change may be made without a fee only up to 24 hours before the receipt time. Later changes will be processed as cancellation followed by a new reservation. • Partial refunds: If some items are canceled at the customer’s request, the time-based fee rate under this policy applies separately to the amount for the relevant item.
• If there is an objection related to a card payment, the customer must submit it in writing, including by email, to the Company’s customer support team within 7 days before filing a chargeback with the card issuer. • The Company will provide an initial response within 5 business days from the date of receipt and may request evidence if necessary, such as receipt confirmation signatures, delivery photos, or KakaoTalk conversations. • If the customer files a chargeback directly with the card issuer without following this procedure, the Company will submit supporting evidence for the relevant case to the card issuer and actively respond to the dispute.
• Email: support@apioz.co.kr • Phone: Customer service number displayed in the footer • Operating hours: Weekdays 09:00 to 18:00 KST (excluding Korean public holidays) • Providing the order number and reservation holder’s name together will help us process the request faster.
This policy is interpreted in accordance with the laws of the Republic of Korea, and disputes related to this policy will be subject to the exclusive jurisdiction of the Seoul Central District Court as the court of first instance. If there is any discrepancy in interpretation between multilingual versions, the Korean version will prevail. This policy may be amended due to the Company’s circumstances or changes in applicable laws, and prior notice will be provided through a website notice or email when amended. Reservations completed before the amendment will be governed by the policy in effect at the time of reservation.