Last updated: July 22, 2026
| Cancellation timing (relative to pickup) | Cancellation fee | Refund |
|---|---|---|
| At least 24 hours before | Free | 100% |
| Less than 24h but 12h or more before | 50% | 50% |
| Less than 12h but before pickup | 80% | 20% |
| After pickup time (no-show) | 100% | 0% |
All times are based on Korea Standard Time (KST, UTC+9). If no pickup time is specified, 9:00 AM on the rental start date is treated as the default pickup time.
This policy sets out the cancellation and refund terms for rental services currently provided by APIOZ Co., Ltd. Payments are processed through Eximbay, and the payment methods actually available are those displayed in the checkout window.
The cancellation fee is calculated from the time remaining between receipt of the request by the Company server and the scheduled pickup time. A request received with exactly 24 hours or more remaining receives a full refund without a fee; the published fees apply when less than 24 hours remain. • All times use Korea Standard Time (KST, UTC+9). • If no pickup time is specified, 9:00 AM KST on the rental start date is used.
Refunds are processed through Eximbay to the original payment method. Final posting time depends on the payment method, card issuer, and payment institution; the relevant institution can confirm timing after cancellation approval.
Refunds are restricted in the following cases: • Damage, contamination, or loss caused by the customer's use or storage after receiving the item • Failed delivery or repeated delivery attempts caused by incorrect address or contact details provided by the customer • Customer absence or unreachability at the pickup location at the scheduled time (no-show) • Late-return fees arising after the end of the rental period
• Natural disasters / force majeure: If use of the service itself becomes impossible due to typhoons, earthquakes, national restrictions by the government, or similar events, the fee will be waived and a full refund will be issued after evidence is confirmed. • Equipment defect or malfunction: If the item does not function normally from the time of receipt, same-day replacement will be provided. If replacement is not possible, the amount after deducting the used days will be refunded. • Schedule changes: One change may be made without a fee only when at least 24 hours remain before the receipt time. Later changes will be processed as cancellation followed by a new reservation. • Partial refunds: If some items are canceled at the customer’s request, the time-based fee rate under this policy applies separately to the amount for the relevant item.
• If there is an objection related to a card payment, the customer must submit it in writing, including by email, to the Company’s customer support team within 7 days before filing a chargeback with the card issuer. • The Company will provide an initial response within 5 business days from the date of receipt and may request evidence if necessary, such as receipt confirmation signatures, delivery photos, or KakaoTalk conversations. • If the customer files a chargeback directly with the card issuer without following this procedure, the Company will submit supporting evidence for the relevant case to the card issuer and actively respond to the dispute.
• Email: help@apioz.co.kr • Phone: the customer-center number displayed in the footer • Hours: Weekdays 10:00-19:00 KST (excluding Korean public holidays) • Include the order number and booking name for faster assistance.
This policy is interpreted under the laws of the Republic of Korea, and disputes are handled by the court having jurisdiction under applicable law. The Korean version prevails if translations differ. The revised policy applies to cancellation requests received by the Company server on or after July 22, 2026, and does not retroactively alter cancellations or refunds completed before that date.