Support
Frequently Asked Questions
Answers to the most common questions about booking, delivery, returns, and support.
How do I place a booking?
Browse the category you need, choose your dates, fill in the required travel details, and complete payment or inquiry submission.
Where can my rental be delivered?
Rental items can be delivered to hotels, airports, or other supported pickup locations depending on the product and delivery option.
How do I return a rental item?
Most rental items can be left at your hotel front desk or returned at the agreed location and time. Follow the return instructions shown during booking.
How does luggage delivery work?
You hand over your luggage at the selected airport or hotel point, and our team delivers it to the destination you booked.
Can I track a guest order without an account?
Yes. You can check your booking using the reservation number and the email address entered at checkout.
How can I contact support?
If you need help before or after booking, visit the Help Center or email our support team.