Support
Answers about rental bookings, delivery to your hotel, collection after use, and support.
Browse the category you need, choose your dates, fill in the required travel details, and complete payment or inquiry submission.
APIOZ delivers to the hotel where you’re staying. Review the delivery terms and options on the product and booking pages. Contact support if delivery availability for your hotel is unclear.
At the time in your booking, leave your items with the front desk of the hotel arranged for collection. APIOZ will collect them from that hotel. If your hotel changes or you need delivery and collection at different hotels, check the options offered during booking or contact support. Follow the agreed terms for an existing confirmed booking.
Check the product and booking pages for available dates, prices, delivery and collection terms, and the options offered. Contact support if you need more details about delivery availability for your hotel or collection arrangements.
Yes. You can check your booking using the reservation number and the email address entered at checkout.
Open chat in the Help Center to contact our team. If you've already booked, include your reservation number. We'll reply to messages received outside support hours in order when our team is back.